At ug11, the privacy and security of your personal information is a fundamental responsibility. This policy explains clearly what data we collect, how we use it, and the rights you hold over your own information.
Last Updated: 1 January 2026ug11 ("we", "us", "our") operates the online betting platform accessible at https://ug11.cam. In the course of providing our Services to players based primarily in Indonesia, we collect and process personal data. This Privacy Policy describes in detail what personal data we collect, why we collect it, how we use and protect it, with whom we share it, and the rights you hold as a data subject.
This Privacy Policy forms part of our Terms and Conditions and should be read alongside them. By registering an Account with ug11 or by continuing to use our Platform after this policy has been updated, you acknowledge that you have read and understood its contents and consent to the processing of your personal data as described herein.
We are committed to handling your personal information with the highest standards of privacy protection. We do not sell your data to advertisers, marketing brokers, or third parties for commercial profiling. Our data practices exist solely to deliver, secure, and improve the Services we provide to you.
Key principle: ug11 collects only the personal data that is necessary and proportionate for the purposes described in this policy. We apply data minimisation principles throughout our operations and review data collection practices regularly to ensure ongoing compliance.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, directly or indirectly. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Subject" | The individual whose personal data is being processed — in this context, you as a registered player or visitor to ug11. |
| "Data Controller" | ug11, the entity that determines the purposes and means of processing personal data. |
| "Third Party" | Any individual, company, or entity other than ug11 and the Data Subject, including payment processors, KYC providers, and analytics services. |
| "Cookies" | Small data files stored on your device by your web browser when you visit the ug11 Platform. |
| "KYC" | Know Your Customer — the identity verification process mandatory for all players prior to withdrawal activation. |
| "Platform" | The ug11 website at https://ug11.cam and any associated mobile-optimised interface. |
ug11 collects personal data across several categories, depending on the nature of your interaction with the Platform. The categories below outline the types of data we may hold about you:
ug11 collects personal data through the following channels:
We process your personal data only for defined, legitimate purposes. The table below sets out the primary purposes for which your data is used:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity and contact data |
| Age and identity verification (KYC) | Identity data, verification documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Facilitating Wagers and game play | Technical data, usage data, financial data |
| Customer support and dispute resolution | Communication data, identity data, transaction history |
| Fraud prevention and platform security | Technical data, usage data, financial data, IP address |
| Compliance with AML and regulatory obligations | All categories as required by law |
| Responsible gaming monitoring and intervention | Responsible gaming data, usage data, financial data |
| Platform improvement and analytics | Usage data, technical data (aggregated and anonymised) |
| Marketing communications (opt-in only) | Contact data, communication data |
ug11 processes your personal data on one or more of the following legal bases, depending on the purpose:
ug11 does not sell your personal data to third parties. However, we do share your data with selected third parties under the following circumstances:
We engage trusted third-party service providers to support platform operations. These include:
All service providers are bound by data processing agreements requiring them to handle your data confidentially and in compliance with applicable data protection laws.
ug11 may disclose personal data to law enforcement, regulatory bodies, or government authorities where required by law, court order, or subpoena, or where disclosure is necessary to protect the rights, property, or safety of ug11, its players, or the public.
In the event of a merger, acquisition, or sale of assets involving ug11, your personal data may be transferred to the successor entity as part of the transaction, subject to the same privacy protections described in this policy.
Where you have given explicit consent, we may share your data with third parties for specific purposes such as joint promotions or marketing partnerships. You may withdraw this consent at any time.
Your personal data may be transferred to and stored in countries outside Indonesia, including to servers located in jurisdictions where data protection laws may differ from those applicable in the Republic of Indonesia. Where we transfer data internationally, we ensure that appropriate safeguards are in place, including:
You have the right to request further information about the safeguards applied to your data when it is transferred internationally by contacting our support team at [email protected].
ug11 retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
You hold the following rights with respect to your personal data processed by ug11. These rights are subject to certain legal limitations and exceptions:
Request a copy of the personal data we hold about you, along with details of how it is processed.
Request correction of inaccurate or incomplete personal data held on your Account.
Request deletion of your personal data where there is no ongoing lawful basis for retention.
Request that we suspend processing of your data while a dispute or verification is underway.
Request a copy of your data in a structured, machine-readable format for transfer to another provider.
Object to processing based on legitimate interests, including direct marketing communications.
To exercise any of these rights, please submit a request to our support team at [email protected] with the subject line "Data Subject Rights Request". We will respond within 30 days of receiving a valid request. Please note that we may require identity verification before actioning certain requests to prevent unauthorised access to your data.
ug11 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and collect analytics data. Cookies are small text files stored on your device by your browser when you visit the Platform.
Most browsers allow you to manage cookie preferences through their settings menu. You can block or delete cookies at any time. Please note that disabling essential cookies may impair Platform functionality, including the ability to log in or place Wagers.
For more information on managing cookies in popular browsers, please refer to the browser's help documentation.
ug11 employs industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
While we strive to protect your data, no system is entirely impervious to attack. If you suspect that your Account has been compromised, please contact us immediately at [email protected].
ug11 strictly prohibits the use of the Platform by individuals under the age of 21. We do not knowingly collect personal data from minors. If we discover that an individual under 21 has registered an Account, we will close that Account immediately, return all deposited Funds to the verified source, and delete all associated personal data from our systems.
If you believe that a minor has accessed the Platform or provided personal data to ug11, please report it to our support team at [email protected] so that we can take appropriate action.
ug11 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes, we will notify you by email to your registered address and by prominent notice on the Platform at least 7 days before the changes take effect.
Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your Account before the effective date and cease using the Platform.
We recommend reviewing this Privacy Policy periodically to stay informed. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ug11 processes your personal data, please contact us using the details below:
If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with the applicable data protection authority in your jurisdiction. For players in Indonesia, this may include the Ministry of Communication and Information Technology or equivalent regulatory body with jurisdiction over data protection matters.
ug11 builds trust through transparency, security, and accountability. These principles define how we handle your personal information every day.
Every interaction with ug11 is secured with 256-bit SSL encryption. Your personal data, payment details, and KYC documents are encrypted both in transit and at rest, meeting the security standards used by major financial institutions.
Personal data is accessible only to authorised personnel who require it to perform their role. All access is logged and audited. Our team receives regular training on data protection principles and confidentiality obligations.
ug11 will never sell your personal data to advertisers, marketing companies, or data brokers. Your information exists solely to deliver our Services to you, and it stays within our secure systems and trusted service providers.
This Privacy Policy uses clear, plain English rather than legal jargon. We explain what we collect, why we need it, and how long we keep it. If anything is unclear, our support team will explain it in detail before you proceed.
You have the right to access, correct, delete, or export your data. We respond to all valid data subject requests within 30 days. Exercising your rights is straightforward — no forms, no barriers, just a simple email to support.
Our data security and privacy practices are reviewed regularly by internal compliance teams and independent external auditors. We proactively identify and address vulnerabilities before they become risks.
Our support team is available 24/7 to answer any questions about how we handle your data. You can also review our Terms and FAQ for additional clarity on account security and responsible gaming.