Please read these terms carefully before registering or placing any bets on ug11. By accessing or using the platform, you agree to be bound by these terms in full.
Last Updated: 1 January 2026For the purposes of these Terms and Conditions, the following definitions apply throughout this document and all related policies published by ug11:
| Term | Definition |
|---|---|
| "ug11" | The online betting platform operated under the domain https://ug11.cam, including all its games, services, promotions, and support functions. |
| "Platform" | The ug11 website, mobile interface, and any related digital environment through which Services are accessed. |
| "Player" / "You" | Any individual who registers a player account on ug11 and uses any of its Services. |
| "Account" | A registered player account on ug11, used to access all Services including wagering, deposits, and withdrawals. |
| "Services" | All betting, gaming, lottery, live dealer, and ancillary services offered via the Platform. |
| "Funds" | Indonesian Rupiah (IDR) deposited into or credited to a Player's Account. |
| "Bonus" | Any promotional credit, free spin, cashback, or matched deposit amount granted by ug11 subject to applicable bonus terms. |
| "KYC" | Know Your Customer — the identity and address verification process required before withdrawal privileges are activated. |
| "Wager" | Any bet placed on a sporting event, casino game, lottery draw, or other outcome available on the Platform. |
Age Restriction: You must be at least 21 years of age to register and use ug11. Minors are strictly prohibited from accessing the Platform. ug11 reserves the right to request age verification documentation at any time and to close any Account found to belong to a person under 21.
To be eligible to register and use ug11 Services, you must satisfy all of the following conditions at the time of registration and on an ongoing basis:
ug11 reserves the right to decline registration or suspend an Account where it reasonably believes that the eligibility criteria have not been or are no longer satisfied. Such decisions are made at ug11's sole discretion and may not be subject to appeal.
To access the Services, you must create a single Account by providing accurate, current, and complete information as requested during the registration process. You agree to update this information promptly whenever it changes.
You are required to provide, at minimum, the following information when registering:
You are solely responsible for maintaining the confidentiality of your Account credentials. You must not share your password with any third party. ug11 will never ask you for your password via email, live chat, or telephone. If you suspect unauthorized access to your Account, you must notify our support team immediately at [email protected].
Each individual may hold only one Account on ug11. If ug11 discovers that a single individual holds more than one Account, all Accounts may be suspended, any pending withdrawals withheld pending investigation, and Bonuses forfeited. ug11 may permanently close all duplicate Accounts at its discretion.
You may request Account closure at any time by contacting support. ug11 will process your request within 5 business days. Any remaining verified balance will be returned via your registered withdrawal method, subject to outstanding wagering requirements being met.
In accordance with international anti-money-laundering (AML) standards and platform security requirements, ug11 conducts Know Your Customer (KYC) verification on all Accounts prior to activating withdrawal privileges. ug11 may also request KYC documentation at other times, including upon any significant change in account activity.
The following documentation is typically required to complete KYC verification:
Standard KYC verification is completed within 1 to 24 hours of all required documents being submitted correctly. Complex cases may require up to 48 hours. You will be notified by email upon completion. ug11 reserves the right to request additional documentation where verification cannot be completed on the initial submission.
Please note: Withdrawals are not processed on Accounts that have not completed KYC verification, regardless of deposit or wagering history. Incomplete or fraudulent documentation will result in Account suspension.
ug11 accepts deposits and processes withdrawals via the following Indonesian payment channels:
All transactions are conducted in Indonesian Rupiah (IDR). ug11 does not accept deposits in foreign currency. Currency conversion fees are the sole responsibility of the Player.
The minimum deposit amount is Rp 50,000. There is no maximum deposit limit for standard accounts; however, high-value transactions may be subject to additional verification. Deposits are credited to your Account immediately upon confirmation from the payment provider. ug11 is not responsible for delays caused by your bank or e-wallet provider.
The minimum withdrawal amount is Rp 100,000. Withdrawals are processed to the same payment method used for the most recent deposit, wherever technically possible. Where this is not possible, ug11 will contact you to arrange an alternative verified method. Withdrawals to unverified third-party accounts are strictly prohibited.
Standard withdrawal processing time is under 15 minutes for e-wallet methods and within 1 to 3 hours for bank transfers during normal operating hours (08:00–23:00 WIB). Withdrawals requested outside these hours will be queued and processed at the start of the next operating window. ug11 does not guarantee processing times during scheduled maintenance periods or Indonesian public holidays.
ug11 reserves the right to delay or decline a withdrawal request under the following circumstances:
ug11 does not charge transaction fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transfer fees, which are outside ug11's control and are the Player's responsibility.
ug11 offers a range of promotional Bonuses to new and existing players. All Bonuses are subject to the specific terms stated in the individual promotion, as well as the general rules set out in this section. In the event of a conflict between promotion-specific terms and these general terms, the promotion-specific terms take precedence.
All Bonuses issued by ug11 carry a wagering requirement unless explicitly stated otherwise. This requirement specifies the total amount that must be wagered before Bonus-derived winnings can be withdrawn as real money. The applicable wagering multiplier will be stated clearly in each promotion's terms. Failure to meet wagering requirements within the stated validity period will result in automatic forfeiture of the Bonus balance and any associated winnings.
Unless otherwise specified, each promotion is available to one Account per individual, per household, per IP address, and per device. ug11 reserves the right to withhold or reverse a Bonus where it determines, at its sole discretion, that a Player has acted in bad faith, exploited a system error, or engaged in coordinated bonus abuse with other players.
Not all games contribute equally toward wagering requirements. Sports bets, live casino games, and slot titles may contribute at different rates, as specified in the applicable promotion. Togel (numbers lottery) and certain table game variants may contribute at a reduced rate or not at all toward fulfilling a Bonus wagering requirement. Players are encouraged to review the game-contribution schedule before selecting which games to play while a Bonus is active.
While a Bonus is active on your Account, the maximum single Wager permitted is Rp 500,000 or 10% of the Bonus value, whichever is greater. Wagers exceeding this limit during a Bonus period may be voided and may result in Bonus forfeiture.
All Bonuses have a stated validity period. Bonuses not used or wagering requirements not met within the validity period will expire automatically. ug11 does not issue extensions or replacements for expired Bonuses except at its sole discretion in cases of documented technical failure.
All Wagers placed on ug11 are subject to the specific rules applicable to each sport, game type, and market. These rules are accessible within the respective game or betting interface. The following general rules apply to all wagering activity:
A Wager is not confirmed until you receive an explicit on-screen confirmation and a transaction reference number. ug11 reserves the right to refuse or cancel any Wager at its discretion, including in cases of manifest pricing errors, system malfunction, or where the Wager would constitute market manipulation.
All odds are displayed in decimal format and are subject to change until the moment a Wager is confirmed. ug11 strives to maintain competitive odds across all major markets including BRI Liga 1, the English Premier League, La Liga, Bundesliga, Serie A, Champions League, and international tournaments such as the FIFA World Cup and AFF Cup. For mix parlay (multi-match accumulator) bets, the final odds are the product of all individual selection odds at the time each selection is confirmed.
A Wager may be declared void and the stake returned to your Account under the following circumstances: the event is cancelled or abandoned without a result being determined; the event is postponed beyond the settlement deadline; a manifest error in odds is identified; or ug11's technical systems fail to correctly record the Wager at the time of placement.
Live in-play betting markets are offered on selected events. ug11 uses real-time data feeds to update odds during play. There may be a brief suspension of markets during critical moments of an event (e.g., goals, red cards, penalties). ug11 accepts no liability for bets placed based on information that was already publicly available but not yet reflected in the odds at the time of placement.
All casino slots, virtual games, and lottery-style products on ug11 use certified Random Number Generators (RNGs) that have been independently tested and verified for fairness. RTP (Return to Player) percentages for slot titles are published within the game interface or upon request to our support team.
The following activities are strictly prohibited on the ug11 Platform. Violation of any of these prohibitions may result in immediate Account suspension, forfeiture of all Funds and Bonuses, and may be referred to relevant law enforcement authorities:
ug11 is committed to promoting responsible gambling and player wellbeing. We provide a suite of tools designed to help players maintain control over their gambling activity. These include deposit limits, loss limits, session time limits, cooling-off periods, and full self-exclusion. Players are encouraged to use these tools proactively.
If you believe your gambling is no longer recreational and is causing financial, emotional, or social harm, please contact our support team immediately at [email protected] or visit our dedicated Responsible Gaming page for full details on available support tools and external helpline resources. ug11 will act on any responsible gaming request within 24 hours.
ug11 enforces a strict minimum age of 21 years for all players. Any Account found to belong to a person under 21 will be closed immediately, all Funds returned to the verified payment source, and the matter may be escalated to relevant authorities.
All content on the ug11 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and the overall "look and feel" of the website — is the exclusive property of ug11 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the Platform without the prior written consent of ug11.
To the fullest extent permitted by applicable law, ug11 and its officers, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
In all cases where ug11's liability is established, the maximum aggregate liability of ug11 to any individual Player shall not exceed the total net deposits made by that Player in the 30 days preceding the event giving rise to the claim.
ug11 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. By registering an Account, you consent to the collection and use of your personal information as described in the Privacy Policy.
ug11 employs 256-bit SSL encryption across all data transmissions, maintains strict internal data access controls, and does not sell personal data to third parties for marketing purposes. Player funds are held in segregated accounts separate from ug11's operational funds, providing an additional layer of financial security.
ug11 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where a change is material, ug11 will provide at least 7 days' notice by email to your registered address and/or by a prominent notice on the Platform prior to the change taking effect.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using the Platform and may request Account closure before the effective date of the change.
Stay informed: We recommend checking this page periodically to remain aware of the current Terms. The "Last Updated" date at the top of this page will always reflect the most recent revision.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the jurisdiction in which ug11 holds its operating licence, without regard to any conflict-of-law provisions.
In the event of a dispute between you and ug11, we strongly encourage you to contact our support team in the first instance at [email protected]. The vast majority of disputes are resolved at this stage within 48 hours. Where a dispute cannot be resolved through direct communication, the matter may be referred to the applicable licensing authority's dispute resolution process.
Nothing in these Terms limits your statutory rights as a consumer under applicable law. ug11 acknowledges that players accessing the Platform from Indonesia do so subject to the applicable laws and regulations of the Republic of Indonesia, and players bear sole responsibility for ensuring that their use of the Platform is lawful in their jurisdiction.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the ug11 Platform, please contact our support team using the details below:
For responsible gaming support specifically, please visit our Responsible Gaming page, which provides direct guidance and links to self-help tools available within your Account settings.
These principles underpin every rule and policy at ug11 — and every interaction you have with our platform.
Every rule, restriction, and requirement on ug11 is stated in plain English. We avoid legal obfuscation. If a term is unclear, our support team is available 24/7 to explain it in full before you commit to any Wager or promotion.
Your KYC documents are encrypted at rest and in transit, accessible only to our verified compliance team. ug11 never shares your identity documents with third parties except where required by the licensing authority or applicable law.
Bonus wagering requirements on ug11 are clearly stated upfront, with no hidden conditions. Wagering multipliers, validity periods, game-contribution rates, and maximum bet limits are all disclosed before you opt in to any promotion.
All RNG-based games on ug11 are certified by independent testing laboratories. Live dealer outcomes are produced by physical equipment under continuous video surveillance. ug11 does not and cannot manipulate game outcomes in favour of the house beyond published RTP rates.
Disputes are treated with urgency. Our first-line support team resolves the majority of account and payment disputes within 48 hours. Where escalation is needed, a dedicated case manager is assigned within one business day and kept on the case until resolution.
ug11 reviews its Terms and Conditions, Privacy Policy, and Responsible Gaming guidelines on a rolling basis. Players are notified of material changes in advance by email, and all policy versions are dated clearly so you always know which version applies to your Account.
Our support team is available around the clock to clarify any aspect of these Terms and Conditions. You can also explore our FAQ for quick answers, or review our Responsible Gaming commitments.